FAQs Indibet

General

1. Why INDIBET?

INDIBET is a leading platform for sports betting and online gaming, dedicated to offering players a wide array of premium gaming products.

The offers of INDIBET include:

  • No deposit required for sign up bonus
  • Fast deposits and withdrawals
  • Our platform is designed to be intuitive and easy to navigate, ensuring every user enjoys a smooth and effortless experience.
  • Our professional support team is here to help you whenever you need it, operating 24 hours a day, 7 days a week.

2. Does INDIBET have a license?

To ensure a secure and transparent gaming environment for all our users, INDIBET operates under a license granted by the Curaçao eGaming authority.

3. What language does INDIBET support?

Currently, our services and platform are available exclusively in English.

4. Are there any geographical restrictions for INDIBET users?

Yes, there are. INDIBET is unavailable in certain regions, including the USA, UK, Australia, Italy, France, the Netherlands, New Zealand, Portugal, Turkey, Singapore, and Spain.

5. What are your opening hours?

Our helpful and expert Customer Support staff are on standby around the clock, providing assistance every single day of the year.

6. What is the best way to get in touch with INDIBET support?

We are always on hand to help you resolve any issues that may arise. You can reach us through several convenient channels:

ACCOUNTS

1. How do I play on INDIBET?

The first step is to set up your INDIBET account. Please follow these simple instructions:

  1. Visit INDIBET.COM;
  2. Click on “Register”;
  3. Enter your details, submit them.

2. What Information do I need to provide?

To get started with your registration, you will need to provide the following details:

  • Email address
  • Username
  • Mobile number
  • Password
  • SMS verification code (OTP)

3. What happens after I create an account?

Once your account is active, you'll need to confirm your email address before you can proceed with any financial transactions.

4. I'm having some trouble registering an account…

Please double-check that all required fields have been completed. If a chosen username is already in use or if some information is entered incorrectly, the system will notify you. If you're still stuck, feel free to reach out to our support team for help.

5. Is there a minimum age requirement to play at INDIBET?

Yes. You must be at least 18 years old to legally create an account and play on INDIBET.

6. What should I do if I can't access my account?

Head to the login page and click on the 'Forgot your password' link. Follow the prompts to reset your credentials, then try logging in again. If the problem persists, please contact our support staff.

7. Can I open an account for my friend?

No, accounts are strictly personal and non-transferable. It is your responsibility to keep your login credentials private and secure.

8. What if I can’t remember my username?

If you need to change your username, our Customer Support team can guide you through the process. Please reach out to them using the contact details provided above; they will request specific information to verify your identity.

  • Mobile number
  • Email
  • Possibly other account details

9. How do I reset my password?

If you are currently logged in, go to the Settings menu and select 'Reset Login Password' to create a new one.

If you are logged out, click 'Forgot your password?' on the login screen and follow the step-by-step instructions to regain access.

PAYMENTS

1. How do I make a deposit?

  1. Login to your INDIBET account;
  2. Navigate to the bottom right corner of your screen and select the 'Deposit' button.Deposit’’; 
  3. Choose your preferred payment method from the available options: Credit/Debit Card, Bank Transfer, or E-Wallet.
  4. Enter the specific amount of money you wish to add to your account.
  5. Click on the ‘’Payment’’ button;
  6. If you are using a Bank or Wallet option, follow the remaining on-screen prompts and click 'Pay' to finalize your deposit.Pay’’ to complete the transaction;

2. What are the minimum and maximum limits for deposits?

The minimum amount you can deposit is 500. For maximums, you can deposit up to 50,000 per single transaction, with a total limit of up to 1M.

3. How quickly will my deposit reflect in my balance?

Typically, deposits are credited instantly. Your account balance will update as soon as the transaction is successfully processed. If you don't see your funds, please contact our support team.

4. How do I withdraw my funds?

To withdraw your funds, click on your account icon, select 'To make a withdrawal,' and then click 'Withdraw' in the top right corner. You will then be asked to enter your password and provide your banking details before submitting the request.

5. How long does the withdrawal process take?

Usually, withdrawals are processed within 1 to 3 business days, provided that your account has undergone full verification.

6. What are the minimum and maximum withdrawal limits?

The minimum amount you can withdraw is 1,000. Players are limited to a maximum daily withdrawal of 200,000.

7. Why was my withdrawal canceled?

The administration team may decline a withdrawal request for several reasons:

  • The request was submitted with incorrect information.
  • The account has not yet met the necessary wagering requirements.
  • The withdrawal destination account does not match the name of the INDIBET account holder.
  • Additional identity verification may be required. If the requested documents aren't provided within 72 hours, the request will be cancelled and the funds returned to your balance.
  • Your account is currently undergoing a mandatory security check.

8. Do you charge any fees for depositing or withdrawing money?

INDIBET does not apply any internal fees for these transactions. However, your bank or payment provider may charge their own processing fees, so we recommend checking with them directly.

9. Is it safe to handle my money on INDIBET?

Absolutely. We partner with payment providers who adhere to the strictest industry security and safety protocols.

10. Can someone else deposit money into my INDIBET account?

No. To prevent fraud, INDIBET only accepts deposits coming from the actual account holder; third-party deposits are not permitted.

Account & Verification

1. What is KYC?

KYC, or 'Know Your Customer,' is a standard identity verification process. To keep your funds secure and prevent unauthorized access, we verify your identity before you make your first withdrawal.

2. What documentation is required for the KYC process?

To verify your identity (POI), please provide one or more of the following documents:

  • Driving License
  • Passport
  • Aadhaar Card
  • PAN Card

Additionally, you must provide Proof of Address (POA), such as:

  • Bank Statement (3 Months Valid)
  • Credit Card Statement (3 Months Valid)
  • A landline telephone bill issued within the last 3 months.
  • Electricity Bill (3 Months Valid)
  • Water Bill (3 Months Valid)

Important: Please upload the full page. The image must be clear and legible, clearly showing your full name, date of birth, photo, and the document's expiration date.

3. What should I do if I don't have the required documents?

If you're unable to provide the standard documentation, please contact the INDIBET Customer Support team for alternative options.

4. Why do you need my personal information?

We are required to verify that our users are real people to maintain a secure environment. These procedures are in place to ensure your funds are 100% protected.

5. Are my documents safe with INDIBET?

Yes, your data is completely safe. All uploaded documents are kept strictly confidential and stored in a highly secure, encrypted data center.

6. If my address is listed on my ID, do I still need to provide a separate proof of address?

Yes. For security reasons, you cannot use a single document to satisfy both the Proof of Identity and Proof of Address requirements.

Sports & Games

Sports

1. Does INDIBET offer cricket markets?

Definitely! We are passionate about cricket and offer an extensive array of markets. We encourage you to explore our Cricketbook and Sports Exchange. Plus, INDIBET provides some of the most competitive odds in the industry, meaning you have the potential for much bigger payouts!

2. What types of cricket betting markets are available?

We provide a comprehensive selection of both Fixed Odds and Fancy markets. Popular options include Match Odds, Innings Runs, Batsman Runs, Session Runs, Score at the End of the Over, and the Fall of the Next Wicket. We also offer live, in-play betting so you can place wagers as the action unfolds in real-time!

3. What exactly are 'Fancy Markets' and how do they work?

We are specialists in Fancy Markets! On INDIBET, cricket Fancy Markets are straightforward 'YES' or 'NO' predictions. Essentially, you are betting on whether a specific event will occur. For example, if you believe a certain number of runs or wickets won't be reached, you bet 'NO'; if you think they will, you bet 'YES'.

You can apply this simple logic to various events, such as predicting the total Innings Runs, Batsman Runs, Session Runs, or the timing of the next wicket.

For example, if the Innings Runs market is set at 150-151, betting 'YES' means you believe the batting team will score exactly 151, while 'NO' means you believe they will not reach 150. It's that simple.

4. Does INDIBET provide options for spread betting?

Stay tuned! We are currently developing sports spread betting markets, and they will be available for you very soon.

5. Is there a cash-out option available for Cricketbook bets at INDIBET?

It's coming soon! We are working on integrating a cash-out feature and will notify all our users as soon as it launches. For now, you can still use the cash-out function over at the Sports Exchange.

6. Does INDIBET provide live streaming for cricket matches?

Yes, we do. To keep you in the loop during the action, we provide live streams, real-time scoreboards, and an interactive match tracker. Once you log in, you can stream the games directly on either your desktop or mobile device.

Casino & Games

1. What type of games do INDIBET offer?

The excitement doesn't end with cricket. At INDIBET, you can dive into a variety of thrilling card games like Andar Bahar, Teen Patti, and Dragon Tiger, alongside our full casino suite. Experience the thrill with our LIVE DEALERS available 24/7, or explore hundreds of different slot machines. Plus, we welcome new members with a special bonus that lets you start playing before you even make your first deposit. Head over to our Promotions page for all the details.

2. Where can I find the game rules?

If you're new to a particular game, you can easily familiarize yourself with the rules before placing a bet. Just open the game and click on the info icon to bring up the full set of instructions.

3. What is the procedure if a live dealer makes a mistake?

Errors can happen occasionally. If a dealer makes a mistake, the round is paused immediately while the dealer consults with the pit boss. If the issue cannot be resolved on the spot, the round will be voided and your stake will be fully refunded.

4. I encountered a technical glitch or error during my game—what should I do?

To help us resolve this quickly, please send the following details to our Customer Support team:

  • Account username
  • Explanation of the issue
  • The approximate or exact time the incident occurred
  • The specific error message you saw (attaching a screenshot is very helpful)
  • Game specifics, including the Game ID, type of game, the bet you placed, and any other relevant info
  • Your account balance and the amount staked both before and after the game

Other Issues

1. What happens to my bet if my internet connection drops mid-game?

Don't worry—all game activity is securely logged. If your bet was successfully placed before the disconnect, it will be reflected in your game history. If the connection failed before the bet went through, your stake will be returned to your balance. If you have any other concerns, feel free to reach out to Customer Support.

Promotions

1. Do you offer bonuses?

Yes, we offer various bonuses. You can find all current offers and their specific terms and conditions on our Promotions page.

2. I've just joined—is there a welcome bonus for new players?

Absolutely! Visit our Promotions page to see the latest welcome offers available for new members. If you need any help claiming your bonus, our Customer Support team is here to assist.

3. Can I cancel an active bonus?

If you wish to cancel an active bonus, please get in touch with the INDIBET Customer Support team.

4. Could you explain what wagering or rollover requirements are?

Some of our bonuses come with wagering (or rollover) requirements. This means you need to play through a certain amount of funds before any winnings earned from the bonus can be withdrawn.

For instance, if you receive a 100 bonus and the terms specify a 10x rollover, you cannot withdraw your winnings immediately. You must first place bets totaling 1,000 (10 x 100) before the funds become available for withdrawal.

Rollovers are a standard practice in the industry. We recommend always reviewing the specific terms and conditions of a promotion to understand the requirements.

Privacy & Security

1. How is my personal data being used?

Your personal information is stored with the utmost security. We use this data for the following purposes:

  • Identity verification process
  • To send you marketing updates and promotional offers
  • Deposit and Withdrawal validation

2. Is INDIBET secure?

Yes. INDIBET adheres to rigorous privacy policies to ensure that every player's right to data protection is respected.

3. Is it safe to play on INDIBET?

We prioritize player safety above all else. To ensure a secure gaming environment, we implement strict Know Your Customer (KYC) verification, two-factor authentication during sign-up, encrypted payment processing, and top-tier website security.