Privacy and Cookie Policy

1. Introduction

1.1. The goal of this document is to clearly explain the privacy practices of Eight Star B.V. Throughout this text, we will refer to the company as ‘Eight Star’, ‘we’, ‘us’, or ‘our’.
1.2. Eight Star is responsible for the management and operation of the website and the services offered through it.
1.3. In this privacy and cookie policy, we describe the specific grounds and methods we use to handle any personal data you provide to us or that we gather during your use of our site.
1.4. To meet our legal and regulatory obligations, we may store your details in either digital databases or physical files. This data is used for account management and marketing and includes personal information as defined by the EU General Data Protection Regulation (GDPR) 2016/679.

2. Acceptance of this Privacy and Cookie Policy

2.1. By registering an account, accessing our website via any device (such as a computer or smartphone), or communicating with us through email, post, or phone, you agree to this Privacy and Cookie Policy. This also grants permission for our staff, affiliates, partners, and suppliers to process your data as described.
2.2. We encourage you to read this policy thoroughly so you fully understand our approach to collecting, using, storing, and transferring your personal information.

3. Amendments to this Privacy and Cookie Policy

3.1. We may update this policy occasionally to reflect changes in our practices or legal requirements. New versions become effective and binding the moment they are posted on our website. Each version will include an effective date; for instance, the last update was made on September 1, 2020. Please visit this page periodically to stay informed about any changes.

4. What Information We May Collect About You

4.1. When you browse our site, we automatically gather some non-identifying data. This includes technical details like your operating system, browser type, how many times you've visited, how long you stay on certain pages, and the site you came from. We use these analytics internally to improve the user experience and track website performance.
4.2. If you decide to open an account, we will collect more specific details, including: a) Contact info: Your full name, date of birth, gender, physical address, email, phone number, and IP address. b) Financial data: Your billing details, payment card information, and a history of the transactions you make on our platform. c) Public records: We may look up information from public sources, such as electoral rolls or court registries, to verify who you are, prevent fraud or money laundering, and assess creditworthiness. For more details, please see our Terms and Conditions. d) Other mandatory data required to complete your account application. e) Occasional reports or data provided by credit scoring agencies.
a) Your contacts, which include but are not limited to your date of birth, your name (first and last name), your physical address, your gender, your IP address, your email address, and your telephone numbers.
b) Your financial information that includes but is not limited to details of the transactions you carry out through our website, your payment card details, and billing information.
c) Other information about you that can be found in publicly available sources (for instance, the appropriate register of court judgements or the Electoral Register) which might be relevant to your use of the services. We may combine it with the information you have provided to us to assist us in verifying your identity to detect and prevent crime and money laundering and in assessing your application for credit with us. Please refer to our Terms and Conditions for more information.
d) Other compulsory details that may be requested from you to apply for an account with us.
e) Also, we may use from time to time any information supplied by a credit scoring agency.
4.3. Additionally, we may track and store the following: a) Usage logs: Which pages you visit, your location data, IP addresses, and general traffic patterns. b) Hardware info: Technical specifications of the devices you use to access our services. c) Communication history: All messages, emails, and call logs between you and our team. d) Transactional patterns: We randomly analyze betting and payment activity to refine and improve our services. e) Cookie data: Information about your interaction with our services and certain third-party sites via cookies (refer to section 10 for more details).
a) Details of your visits to our services together with the resources and web pages that you access, including but not limited to traffic data, IP address(es), location data, and other communications data.
b) Technical information about the device(s) used to access our services.
c) All communications correspondence you have with us whether by telephone, email, in writing or in any other form.
d) Your payments, betting, and other account transactions will be randomly analysed to help us in improving the provided services.
e) Information about how you use selected third party websites/our services from cookies stored on your device. (See clause 10 below for further information on cookies.)
4.4. For quality assurance, staff training, and to resolve disputes quickly, we may record all phone calls, including those related to betting and customer support.

5. How We Use Your Information

5.1. Your information is used exclusively for the purposes mentioned in this policy and to handle your transactions. This may involve sharing data with our third-party processors or professional consultants. Specifically, we use your data to: a) Set up and maintain your user account. b) Confirm your identity and age, often by cross-checking with financial institutions or credit agencies. c) Provide you with our betting services. d) Coordinate payments through your bank. e) Address any questions you have about your account history. f) Enforce the rules of our Client Agreement and website Terms of Use. g) Fulfill our legal and regulatory duties. h) Prevent and report criminal activity, such as money laundering or fraud. i) Tailor our services to better suit your needs. j) Send you updates on promotions, events, and offers via SMS, email, phone, or mail. k) Conduct internal research and user testing. l) Manage risk and perform credit checks. m) Maintain the website and troubleshoot technical glitches. n) Fulfill any other contractual obligations we have toward you.
a) To create, operate, and manage your account.
b) To verify your identity, age, and the accuracy of your application details, including receiving information from third parties such as credit reference agencies and financial institutions.
c) To provide you with betting services.
d) To process your transactions via your banking service provider.
e) To respond to any of your inquiries regarding a transaction you have made with us.
f) To apply or enforce our Client Agreement with you (including our Terms and Conditions of Use for the Eight Star Website) or any other agreements.
g) To comply with our regulatory and legal obligations, duties, and responsibilities.
h) To investigate any potentially fraudulent, unlawful, or other improper activity related to the use of the website and to report a crime or suspected crime, including fraud or money laundering.
i) To provide a more personalised service and enhance our client services.
j) To keep you informed of future offers, promotions, and events via email, SMS, telephone, and/or post.
k) To carry out customer research, testing, and analysis.
l) To continue with risk management including credit rating.
m) To assist in administering the website and diagnosing system problems.
n) Any other purpose which is important for the performance of our contractual obligations to you.

6. Sharing Your Information With Third Parties

6.1. To satisfy legal requirements or verify the details you've given us, we may share your data with third parties. This includes organizations that help us reduce credit risk and prevent fraud. For example, we may: a) Contact credit reference agencies to check your history. b) Use third-party services to validate your personal information. c) Pass your details to debt collection agencies if you have outstanding payments. d) Share information with our lawyers to protect or enforce our legal rights. e) Disclose data to authorities without prior notice if we suspect illegal activity, such as fraud or money laundering, as permitted by law.
a) Sharing your information when making inquiries with a credit reference agency.
b) Giving away your information to third-party organizations for different purposes, including verifying its accuracy.
c) Sharing your information with debt collection agencies in case we have to collect outstanding debts from you. This might occur if you fail to pay us in good time.
d) Sharing your information with legal advisers should we need assistance in enforcing our legal rights against you.
e) Disclosing any of your information that we are legally permitted or required to do, without prior notice to you, in relation to suspected fraudulent, unlawful, or other improper activity related to the use of the website and/or to notify about crime or suspected crime, including fraud and money laundering
6.2. In the event that Eight Star is sold or its assets are acquired by another company, your personal data may be transferred as part of that business asset sale.

7. Making Enquiries With Credit Reference Agencies

7.1. We, or agencies acting on our behalf, may search records held by fraud prevention and credit reference agencies. This helps us verify your identity, manage your account, recover debts, and stop financial crimes. Please be aware that such searches can impact your credit score. Any data we share with these agencies is typically kept in their records for six years after the account is closed.

8. Marketing

8.1. From time to time, we may send you marketing materials about special offers, upcoming events, or services we think you'll enjoy. We will never sell or share your information with outside third parties for their own marketing purposes.
8.2. We might reach out via email, SMS, phone, or postal mail. You are free to opt out of these communications at any time. To change your preferences or stop receiving marketing updates, simply click the unsubscribe link in any of our emails, and we will update your settings immediately.

9. International Transfer of Your information

9.1. Because our business operates globally across various legal jurisdictions, your data may be handled in countries different from where you live. To provide you with consistent support and process your payments efficiently, we may transfer and store your information on servers located outside your home country. We commit to taking all necessary precautions to ensure your data remains secure and is managed strictly according to this privacy policy. By sharing your personal details with us, you acknowledge and agree to this international transfer and processing of your data.

10. Device Monitoring and Cookies

10.1. To protect our platform from fraudulent activity and ensure a secure environment, we may collect specific details about the device you use to access our services. This includes technical specifications such as your device's operating system, memory capacity, and your IP address.
10.2. When you use our services or visit certain partner websites, we may use cookies to gather information about your personal details and general internet habits. Cookies are essentially small data files that your browser saves on your hard drive. We use them to analyze how you interact with our site—for instance, which pages you prefer, how often you return, and where you were redirected from before arriving here. This data helps us identify the most popular sections of our site, allowing us to refine the user experience and tailor the content to your specific interests. Additionally, cookies remember your session, so you don't have to log in repeatedly as you navigate the site or return after a break.
10.3. While most web browsers are set to accept cookies by default, you can change your settings to block them, including those that are essential for the site to function. Please be aware that disabling cookies may prevent you from accessing certain features or parts of our website entirely. Unless you have specifically opted out through your browser settings, our system will automatically place a cookie on your device when you log in.
10.4. To give you a better idea, here are the types of cookies we employ: a) Visitor IDs: These are anonymous markers that help us recognize returning users and analyze how people behave across multiple visits. b) Tracking cookies: These are tied to your specific account, allowing us to identify you as a registered client and keep your session active. They may also be used to connect your site activity with your transaction history to optimize your experience. c) Customization cookies: These remember your preferences to provide a personalized feel and recognize you as a returning visitor. d) Testing cookies: These help us evaluate different versions of a page (like a registration form) to see which one works better. They are anonymous and randomly assign users to different content variants. e) Analytical cookies: These track how visitors move through our website, providing us with the data needed to generate reports and improve overall site performance.
a) Visitor identification cookies. These are anonymous identifiers used to identify a visitor which may be used to analyse cross-visit behaviour and identify repeat visits.
b) Tracking cookies. These are identification cookies related to your account. They are applied to recognise you as a client and maintain your session on the website. When analysing and optimising your user experience, they may be used to link site usage information with transactional information
10.5. By continuing to use our website, you agree to the storage of cookies on your browser and hard drive. Please keep in mind that third-party services integrated into our site may also use cookies; however, we do not control their individual cookie policies or how they manage your data.
d) Testing cookies. They may be used to record a variant’s performance in achieving goals such as helping visitors to register.
These are anonymous cookies used to maintain the visitor’s view of that content and randomly generate variants of content.
11. Security and Protecting Your Information
11.1. We understand that online security is a top priority for our clients, which is why we implement rigorous safeguards to protect your personal data. We use a combination of administrative protocols, technical tools, and physical security measures to prevent data loss, corruption, or unauthorized access and disclosure. To ensure your financial safety, all payment transactions are fully encrypted using industry-standard SSL technology.

11.2. It is important to note that no method of transmitting information over the internet is 100% secure. While we do everything in our power to protect your personal data, you provide this information at your own risk. Once your data reaches our systems, however, we apply strict security procedures to block any unauthorized access.

12.1. Our website may contain links to external sites that we believe you will find useful. Please be aware that these third-party sites operate independently and are not governed by our privacy policy. We cannot guarantee how they handle your information, and we assume no responsibility or liability for the practices, policies, or actions of these external providers.
13. Accessing Your Personal Information

12. Links to Third Party Websites

13.1. In accordance with the General Data Protection Regulation (EU) 2016/679), you have the right to request a copy of the personal data we have on file for you. To request some or all of this information, please send us a written request. Please note that we may charge a nominal administration fee to cover the costs of processing and providing this data.

14.1. We only retain your personal information for as long as it is legally required or necessary to provide you with our products and services. In specific cases, we may need to keep your data indefinitely—for example, to enforce self-exclusion lists and uphold our commitment to responsible gambling.

14.2. Once your information is no longer needed for the purposes mentioned above, it will be securely destroyed—either through shredding or other approved methods—to ensure it cannot be accessed by unauthorized parties.

14. Retention and Disposal

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9.1. Since our company operates across various international borders, your data may be handled in countries different from where you live. To provide you with technical support and process your payments, we might need to transfer and store your information on servers located abroad. Please be assured that we take every necessary precaution to keep your data secure and ensure it is handled strictly according to this privacy policy. By sharing your personal details with us, you acknowledge and agree to this international transfer and storage of your information.